# No Zivver messages received

## Problem

You do not receive Zivver messages, even though you know the sender has sent them.

## Cause

In the WebApp, the option to receive notification messages is turned off.

## Solution

Enable this setting to receive email notifications for new messages.

### Procedure

1. Log in to the Zivver [WebApp](https://app.zivver.com/).
2. Go to **My profile**.
3. Click the _notifications_active_ **Notification preferences** option.
4. Enable the option _email_ **Send me email notifications when I receive new messages**.

Updated on 2026-06-09