# Connection timeout FTP server

Attempts to connect to the Zivver FTP server result in a connection timeout after 20 seconds. You want to download your messages using an FTP client.

## Cause

Your firewall is blocking the network traffic required for the FTP connection.

## Solution

Configure your firewall and network settings to allow FTP connections to the Zivver server. Contact your network administrator for assistance.

Updated on 2025-06-17