# Export user data via FTP

With the function **Export user data** in the Zivver WebApp, you can download Zivver messages via the _File Transfer Protocol_ (FTP). When you connect to Zivver via FTP, you can download your Zivver messages as EML files.

The exported EML files contain the following artifacts of the exported Zivver messages:

- The Zivver message bodies
- Information about:
  - The sender
  - The recipient
  - The read receipt
  - The attachments
 
Attachments sent through Zivver are also attached to the exported EML files.

Note

You can connect to Zivver through FTP only with a secure connection.

In the FTP export, the messages are sorted as follows: per month, per conversation, per message. An example of the folder structure is shown below:

- v3
  - Account: [johndoe@example.com](mailto:johndoe@example.com)
    - Month: 202407
      - Conversation: 20240705T120226Z\_ee7f2e3j-w51j-642k-yt65-r3fb1233f07w
        - Message:
          - 0001\_20240705T120226Z.eml
          - 0002\_20240711T091921Z.eml
          - 0003\_20240711T092203Z.eml

## Requirements

We recommend using FileZilla as your FTP client with its default connection settings, as this is known to work best with our platform. FileZilla supports the required configuration:

- Host: ftp.zivver.com
- Encryption: Explicit TLS
- Port: 21
- Passive Ports: 60000–60999 (only required when using Passive Transfer Mode)

## How to connect

To connect to your Zivver account via FTP, follow these steps:

01. Log in to the [WebApp](https://app.zivver.com/).
02. Click **My profile**
03. Click _get\_app_ **Export my data**.
04. Toggle **Enable FTP export for my account** on.

05. In your FTP program, create a new connection or session.
06. Enter `ftp.zivver.com` as the hostname.
07. Enter the username shown in the Zivver WebApp, or your email address.
08. Enter the password shown in the Zivver WebApp.

No password yet? Click **Generate password** to generate one.
09. Enter `21` as the port number.
10. Specify the FTP protocol.
11. Set the encryption to `TLS / SSL Explicit Encryption`.
12. Confirm the settings and connect.
13. If prompted: Click **OK** to mark the Zivver certificate as trusted.

_The method to do this depends on your FTP program._

You are now connected to Zivver via FTP. You can download Zivver messages as unencrypted .EML files.

Tip

Some files may not be transferred successfully right away. If this happens, right-click the **Failed transfers** tab in the bottom left and click **Reset and requeue all** to retry. You may need to do this multiple times.

Updated on 2026-06-08