# Prevent sent emails from ending up in Drafts folder

## Introduction

After you click **Send** on a new message, reply, or forward in the new Outlook, Zivver performs a final set of checks.

If you perform any action in the new Outlook during this processing time, for example clicking on a different email, then the message may be moved to your **Drafts** folder.

## Solution

In the new Outlook, users can enable the setting **Pop-out to new window** that helps avoid this issue.

When this setting is enabled, the following changes will be applied to the new Outlook:

- New messages, replies, and forwards will open in a new window.
- The message will not end up in your **Drafts** folder, even if Zivver is still processing the message while you click away.

Note

At this moment, the setting **Pop-out to new window** is only available in the new Outlook, not in Outlook on the web.

Note

At this moment, the setting **Pop-out to new window** can only be enabled by users themselves. It is not possible for administrators to enable this setting for all users in their organization.

## Enabling the setting

To enable the setting **Pop-out to new window**, share these steps with your users:

1. In the new Outlook, click **File**.
2. Click _settings_ **Settings**.
3. Click _mail_ **Email**.
4. Click **Compose and reply**.
5. Scroll down to the section **Pop-out settings**.
6. Select the option **Pop-out to new window**.

Updated on 2026-07-03