# Zivver Prove User Guide

## Introduction

With Zivver Prove, you can download a proof of delivery and proof of receipt. The proof of delivery and proof of receipt serve two purposes:

1. Informing the sender and recipient about the delivery status of the message;
2. Providing the sender and recipient with detailed information about the delivery process.

### How do I download the delivery report?

Follow the steps below to download the proof of delivery of a sent message:

1. In Outlook, go to **Sent Items**;
2. Click the Zivver message for which you want to download the proof of delivery;
3. Click _more_vert_ **Options** in the top-right corner of the relevant Zivver message;
4. Click _download_ **Download delivery report**. The delivery report (PDF) is downloaded;
5. Save the file to the desired location.

### Contents of Zivver Prove

The contents of the delivery report and proof of receipt have been validated with the Dutch Judiciary and include the following three sections:

1. Message details (per message)
   - Message ID
   - Sender
   - Recipients
   - Subject
   - Attachments
   - Sent date

2. Summary (per recipient)
   - Date the message was opened
   - Delivery status: opened or unopened

3. Detailed event log (per recipient)
   - Which verification method was used
   - Additional technical [Proof of Delivery report details](https://docs.zivver.com/en/user/webapp/references/proof-of-delivery-report.html) regarding the Zivver conversation

Updated on 2026-06-18