# View a read receipt

## View the read receipt in the Zivver Office Plugin

With the Zivver Office Plugin, you can easily check if and by whom a sent message has been opened.

Info

Zivver determines whether a message has been opened based on its decryption status. If a recipient receives the message decrypted — such as when Inbound Direct Delivery (IDD) is enabled — the read receipt will indicate that the message has been decrypted. However, this does not necessarily confirm that the recipient has read the message.

## Procedure

Follow the steps below to view a read receipt:

1. Open the **Sent items** folder in Outlook.

_You will see an envelope icon at the bottom right of your sent Zivver message._

2. Hover your mouse pointer over the envelope icon to see who has opened the message.

The status of the message is indicated by the color and type of envelope:

- **Black, closed envelope** _mail_: None of the recipients have opened the message.
   - **Black, opened envelope** _drafts_: Not all recipients have opened the message.

The number in front of the envelope indicates how many recipients have opened the message.
   - **Colored, opened envelope** _drafts_: All recipients have opened the message.

## Other icons

When you click the envelope icon, you might see other icons in the pop-up window. These icons indicate the status of the message for each recipient:

- A text bubble with an exclamation mark _feedback_: The message was not delivered to the recipients mentioned in this section.
- A parasol icon : The recipients mentioned in this section sent back an automatic reply (Out of Office).

The image below shows an example of all the statuses a message can have:

Updated on 2026-06-18