# Message is not displayed properly - Your account is not activated in the plugin

## Introduction

You cannot read received or sent Zivver messages until you activate your account in the Zivver Office Plugin. This page explains how to activate your account in the plugin.

## Activate your account

1. In Outlook, click **Zivver** > **Manage accounts**.
   
   _**Manage your accounts** opens._
2. Click _add_circle_ **Add your first account**.
3. Depending on the settings, the Zivver Office Plugin may recognize the email addresses in your Outlook profile. You can either:
   - Select the email address you want to use with Zivver from the list.
   - Enter your email address manually.
4. Click Next.
5. Complete the steps in Zivver to log in with your account.

_You may be asked to enter an SMS code or a code from an authenticator app._

Updated on 2026-06-18