# Open a Zivver message using an SMS code

## Introduction

How do you open a Zivver message with an SMS code? You received a Zivver message that you can only open using an SMS code. You do not need a Zivver account to open, read, or respond to this message.

## Using an SMS code

1. Open the notification email in your inbox.
2. Click the Open message button.

_A Zivver WebApp page opens._  
3. If the listed mobile number is correct, click Request code.

_You will receive a 6-digit SMS code from Zivver on your mobile phone. The code is valid for 5 minutes. Click **Request a new SMS code** to request a new code if needed._  
_If you do not receive a code, [the number may be incorrect](https://docs.zivver.com/en/guest/open-zivver-message-with-sms-code.html#the-number-is-not-correct)._  
4. Enter the SMS code.  
5. Click Open message.

_You can now read and respond to the Zivver message._

### The number is not correct

If you have a new mobile number, or if the sender does not have the correct number, you can notify the sender:

1. Next to **Number not correct?**, click **Notify the sender**.
2. In the next screen, select a contact method and follow the instructions to notify the sender that the number is not correct.

## More about message security

Messages protected with SMS verification have **Verification level 3**. This method allows the sender to be reasonably sure that the message is accessed by the intended recipient.

Read more about [verification methods](https://docs.zivver.com/en/guest/verification-methods.html).

Updated on 2025-06-27