# Zivver Glossary of Terms

A comprehensive overview of terminology used in Zivver products and documentation. Use this glossary to better understand key concepts, account types, verification methods, and message delivery mechanisms within the Zivver platform.

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## Authentication and Access

### 2FA

[Two-factor](https://en.wikipedia.org/wiki/Multi-factor_authentication) authentication.

### access code

A code communicated to a recipient by means other than SMS or email, used to access Zivver messages addressed to that recipient.

### backup code

A code used to restore access to your account if you lose access to your 2FA.

### extra identity check

See [extra login method](https://docs.zivver.com/en/guest/glossary.html#extra-login-method).

### extra login method

A second authentication factor in a [2FA](https://docs.zivver.com/en/guest/glossary.html#2fa) setup.

### organization access code

An [access code](https://docs.zivver.com/en/guest/glossary.html#access-code) that is available to all senders within an organization.

### personal access code

An access code not shared with other Zivver users in the sender’s organization. Compare: [organization access code](https://docs.zivver.com/en/guest/glossary.html#organization-access-code).

### shared access code

See [organization access code](https://docs.zivver.com/en/guest/glossary.html#organization-access-code).

### verification code

A one-time [access code](https://docs.zivver.com/en/guest/glossary.html#access-code) sent via email.

### verification email

An email containing an access code.

### verification method

A method used to verify a recipient’s identity before granting access to a Zivver message. Zivver uses [access codes](https://docs.zivver.com/en/guest/glossary.html#access-code) for this purpose.

### verification suggestions

A list of [verification methods](https://docs.zivver.com/en/guest/glossary.html#verification-method) used for various recipients.

### workplace credentials

Credentials that authenticate a user via an SSO solution used by an organization, such as AD FS. Proof of identity obtained from such a system can be used to log in to Zivver, provided the required integration is set up.

### Zivver credentials

Username/password pair used to log in directly to a Zivver account. Compare: [workplace credentials](https://docs.zivver.com/en/guest/glossary.html#workplace-credentials).

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## Account Types and Roles

### account delegation

The process of granting rights to send and receive Zivver messages via another account. Both user and functional accounts can be delegated.

### administrator account

An account with Zivver administrator rights.

### adopted user

A user whose email address is in a claimed domain or who has accepted the [invitation email](https://docs.zivver.com/en/guest/glossary.html#invitation-email). Compare: [personal account](https://docs.zivver.com/en/guest/glossary.html#personal-account).

### alias

An email address that automatically forwards received Zivver messages to the primary email address. An alias cannot send Zivver messages.

### catch-all account

See [functional account](https://docs.zivver.com/en/guest/glossary.html#functional-account).

### delegate account

A user account allowed to read, send, and receive email using another account’s address.

### delegated account

A user account that has been delegated to one or more other users.

### free account

A user account that is not managed by an organization administrator and is not in a claimed domain. Also known as an unmanaged account.

### functional account

An account used by multiple members of an organization, such as `info@voorbeeldbv.nl`.

### guest account

A type of Zivver account that can only be used to reply to messages from other Zivver accounts and is limited in other ways. All guest accounts are free accounts.

### managed account

A user account managed by a Zivver administrator.

### normal account

See [user account](https://docs.zivver.com/en/guest/glossary.html#user-account).

### organization account

See: [managed account](https://docs.zivver.com/en/guest/glossary.html#managed-account).

### personal account

See: [free account](https://docs.zivver.com/en/guest/glossary.html#free-account).

### rogue account

A free account in a claimed domain. Accounts in claimed domains should all be [managed accounts](https://docs.zivver.com/en/guest/glossary.html#managed-account).

### shared account

See [delegated account](https://docs.zivver.com/en/guest/glossary.html#delegated-account).

### unmanaged account

See [free account](https://docs.zivver.com/en/guest/glossary.html#free-account).

### user account

A Zivver account without administrator privileges. Guest accounts are also user accounts.

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## Domains and Contacts

### claimed domain

A domain name [claimed](https://docs.zivver.com/en/admin/webapp/references/how-to-claim-a-domain.html) by a Zivver admin.

### organization contacts

Contacts within your own organization.

### organizational contacts

Contacts in the organization address book that are shared among members of the organization.

### personal contacts

Contacts added to an address book by individual users.

### trusted domain

A domain chosen by an organization to which Zivver messages are not sent. For addresses in this domain, Zivver will deliver a regular email instead of a secure Zivver message.

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## Messaging and Communication

### business rules

Filtering rules for Zivver message drafts.

### conversation

Messages between Zivver users that share a topic and recipient list.

### conversation starter

A web widget that directs guests to the Zivver WebApp so they can compose a Zivver message to a Zivver user.

### distribution list

_Obsolete_: contact group.

### external recipient

An email address that does not belong to a [claimed domain](https://docs.zivver.com/en/guest/glossary.html#claimed-domain).

### introduction email

An explanatory message (optional, depending on admin choice) sent to recipients who have never received Zivver messages before.

### invitation email

An email inviting someone to join an organization and create a Zivver account, sent only if no existing account is found for that email address.

### notification message

An email notifying a recipient that a Zivver message has been sent to them.

### open conversation starter

A [conversation starter](https://docs.zivver.com/en/guest/glossary.html#conversation-starter) type that allows anyone—regardless of whether they have a Zivver account—to start a Zivver conversation with any contact in your organization.

### personal conversation starter

A [conversation starter](https://docs.zivver.com/en/guest/glossary.html#conversation-starter) that allows anyone without a Zivver account to start a Zivver conversation with a specific contact in your organization.

### personalized conversation starter

A [conversation starter](https://docs.zivver.com/en/guest/glossary.html#conversation-starter) that has been branded or otherwise customized for a specific organization.

### recipient

A person who receives a Zivver message.

### revocation

The process of withdrawing (recalling) a message. Refer to [Revoke access to a secure Zivver message](https://docs.zivver.com/en/user/officeplugin/references/revoke-secure-message.html).

### SMS verification

Recipient identity verification via SMS sent to a known mobile number.

### recovery code

A code used to restore access to messages after a password change.

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## Address Books and Access Lists

### organization address book

A list of all contacts communicated with by members of an organization, shared among all members.

Updated on 2026-02-24