# Make Zivver visible in Outlook

## Question

Why is the Zivver plugin not visible after installation?

## Answer 1

The plugin is inactive.

You can recognize this situation if you don’t see the Zivver tab and if the Zivver switch does not appear when you compose an email.

Read [how to activate the plugin in Outlook](https://docs.zivver.com/en/user/officeplugin/references/re-enable-plugin-in-outlook.html) for step-by-step instructions on how to activate the plugin.

## Answer 2

You are not logged in with the correct email address in Zivver.

You can recognize this situation if the Zivver switch is not visible while composing a message, but the Zivver tab is visible. This can happen if you use multiple email addresses and try to send an email from an account that is logged in incorrectly.

Read [how to check if you are logged in](https://docs.zivver.com/en/user/officeplugin/references/troubleshoot-message-display-account-not-activated.html) for step-by-step instructions on how to verify your login status.

Updated on 2026-06-18