# Grant and revoke access to functional accounts

## Introduction

This page explains how to grant and revoke access to [functional accounts](https://docs.zivver.com/en/admin/webapp/references/create-functional-account.html) for users.

A functional account is also known as a shared mailbox. With a functional account, you can send and receive Zivver messages from a shared or general email address (such as `info@example.com`). Multiple users can be granted access to a functional account. Such users are automatically logged in to the functional account when they log in to their own account.

## Grant access

1. Go to the [Accounts](https://app.zivver.com/admin/accounts) page under the main menu **User administration**.
2. In the **All types** dropdown box, select **Functional accounts**.
3. Click Manage next to the functional account.
4. Scroll down to **Delegated access**.
5. Click Add delegated account.
6. From the **Delegated email address** list, choose the user to grant access.
7. Click Add delegation.

_The user receives an email to be notified of the change. The user is automatically logged in to this functional account in the Zivver desktop clients. The user can switch to a functional account in the Zivver WebApp by clicking their own profile picture and selecting an account from the list._
8. _Optional_: Under **Delegated access**, indicate whether you want recipients to see who is sending a message on behalf of this functional account. To do this, click Edit. The default setting for your organization can be seen on the **Displayed sender** page under the main menu **Recipient experience**.

_Users can send and receive messages securely from the functional account._

Note

Invited users that haven’t accepted their invitations yet cannot be granted access to functional accounts. The invitation must be accepted first.

Read more about [inviting users with SSO](https://docs.zivver.com/en/admin/webapp/references/inviting-colleagues-with-sso.html) or [inviting users when you are not using SSO](https://docs.zivver.com/en/admin/webapp/references/inviting-colleagues-without-sso.html).

## Revoke access

1. Go to the [Accounts](https://app.zivver.com/admin/accounts) page.
2. In the **All types** dropdown box, select **Functional accounts**.
3. Click Manage next to the functional account.
4. Scroll down to **Delegated access**.
5. Click Delete next to the account.
6. Click Delete.

_The user no longer has access to the functional account._

## Switch to the functional account in the Zivver WebApp

[Read more about how users can switch to a functional account in the WebApp](https://docs.zivver.com/en/user/webapp/references/accessing-functional-account-in-webapp.html)

In the Zivver Office Plugin, users are automatically logged in to any functional accounts they have access to, without any interaction needed.

Updated on 2026-02-16