# Hand over a domain

The administrator can hand over the management of Zivver accounts in a domain that has been claimed by a different organization to that organization. If a domain with Zivver accounts managed by your organization is successfully claimed by a different organization, its status shows as taken in the [Domains](https://app.zivver.com/admin/domains) list.

**Note**  
The administrator account that performs the handover must not be tied to an email address belonging to the domain you are handing over. For example, `admin@example.com` cannot hand over the `example.com` domain. Thus, it might be necessary to create a new admin account to perform the handover.

To hand over the administration of Zivver accounts on the claimed domain to the other organization:

1. Log in to the [Zivver WebApp](https://app.zivver.com/) with the administrator account of the old organization.
2. Click **Organization Settings**.
3. Expand **General**.
4. Click **Domains**.
5. Click  Manage next to the domain you want to hand over.
6. Under **Claim status**, click Release domain.
7. Confirm that you want to release the domain by clicking Release domain.

**Note**  
Some functionalities, such as SSO and automatic user provisioning, require a claimed domain. Releasing the domain means these functionalities will stop working.

08. Log out from the old organization.
09. Log in to the [Zivver WebApp](https://app.zivver.com/) with the administrator account of the new organization.
10. Click **Organization Settings**.
11. Expand **General**.
12. Click **Domains**.
13. Click  Claim domain.
14. Enter the domain name you want to claim.
15. Select one of the 5 default email addresses:
    - admin
    - administrator
    - hostmaster
    - postmaster
    - webmaster
16. Click Next.
17. Check the inbox of the selected email address for a verification email from Zivver.
18. Copy the verification code from the email.
19. Paste the verification code into the Zivver WebApp.
20. Click Verify now.
21. Log out from the new organization.
22. Log in to the [Zivver WebApp](https://app.zivver.com/) with the administrator account of the old organization.
23. Click **Organization Settings**.
24. Expand **General**.
25. Click **Domains**.
26. Click **Manage** next to the domain you have just claimed in the new organization.
27. Under **Claim status**, click Hand over.

_A confirmation window appears._
28. Enable the checkbox `Transfer all x accounts, remove their email aliases and clear conversation starters from this domain`.

**Note**  
    The new organization manages the accounts in the handed-over domain, including all functional accounts. The process removes:

- Every alias in the domain.
    - Conversation starters that the administrator configured for email addresses in the domain. See [Set up Conversation starters](https://docs.zivver.com/en/admin/webapp/references/setup-conversation-starters.html) for instructions on how to recreate them if needed.

29. Click Release domain.

_After a short pause, the domain you have handed over is removed from the domains list._

_The domain change has succeeded._

Updated on 2026-06-15