# Account recovery when 2FA is lost

If a user’s second authentication factor (2FA) is lost or compromised, it may be necessary to remove it and have the user set up a new one. Follow the steps below to remove 2FA for a user.

1. Go to the [Accounts](https://app.zivver.com/admin/accounts) page.
2. Click  Manage next to the account name.
3. Navigate to **Security and login**.
4. Click  Delete authentication factors.
5. Click Delete in the confirmation prompt.

_The 2FA method(s) for that user will be removed. The user will be notified by email that they need to set up a [new 2FA factor](https://docs.zivver.com/en/faqs/setup-2fa.html)._

Note

Zivver supports multiple 2FA methods. All methods a user has set up will be removed.

Updated on 2026-02-03