Account recovery when 2FA is lost

If a user’s second authentication factor (2FA) is lost or compromised, it may be necessary to remove it and have the user set up a new one. Follow the steps below to remove 2FA for a user.

1. Go to the Accounts page.
2. Click Manage next to the account name.
3. Navigate to Security and login.
4. Click Delete authentication factors.
5. Click Delete in the confirmation prompt.

The 2FA method(s) for that user will be removed. The user will be notified by email that they need to set up a new 2FA factor.

Note

Zivver supports multiple 2FA methods. All methods a user has set up will be removed.

Updated on 2026-02-03