# Exchange data preview gives no results

The Zivver Synctool preview returns 0 results, but no error messages are shown.

## Cause

The account that tries to connect to Microsoft Exchange does not have the required permissions:

- Distribution Groups
- View-Only Configuration
- View-Only Recipients

Note

It is also possible that Exchange Full Administrators do not have all these permissions, although they can still make configuration changes.

## Solution

Create an Exchange role with these permissions, and assign the account to that role.

- Distribution Groups
- View-Only Configuration
- View-Only Recipients

Updated on 2025-11-13