# Synctool configuration changes are not saved

## Problem

When you click Save profile in the Zivver Synctool, the configuration changes are not saved when you reopen the Synctool.

## Cause

The user account running the Synctool does not have write access to the location where the configuration file is stored.

## Solution

Locate the save location of the Synctool configuration file.

1. Open the Synctool.
2. Open the Synctool configuration profile.
3. Go to **Profile** > **Profile Details** > **Profile location**.

_Choose one of the following options_:
1. Grant yourself write access to this location on the drive.
2. Ask a colleague with write access to make the configuration changes.
3. Move the configuration profile to a location where you have write access.

Updated on 2026-02-16