Error creating alias after Synctool synchronization

After running a synchronization with the Zivver Synctool, you see the following error:

Error processing () with status code BadRequest: Error creating alias: Alias is a guest:

Cause

The has already received one or more Zivver messages as a guest recipient. By default, the Synctool does not merge a guest account with the primary Zivver account.

Solution

Enable the Merge guest account into primary account if guest account is an email alias setting under Syncing > Synchronization Options > Special functions (only manual sync), and run a Manual Synchronization.

Note

After the manual synchronization has completed, make sure to disable the setting again.

Updated on 2025-11-14