# No actions possible on Zivver popup window Office Plugin

## Problem

When a popup window of the Zivver Office Plugin opens, you cannot select options or perform other GUI interactions. This occurs when you use multiple displays.

## Steps to reproduce

1. Zivver is **Off**.
2. You create a message in a new window on the external display.

_Standard screen zoom settings at 100%_
3. You trigger a warning-level Business Rules.
4. You click **Send**.

Result: In the Zivver pop-up, you cannot select Close all and send as normal e-mail or any other option.

## Cause

This issue may be caused by a rendering problem with Office add-ins.

## Solution

Change the display settings to compatibility mode:

1. In Outlook, go to **File** > **Options** > **General**.
2. Under **User Interface Options**, select **Optimize for compatibility (application restart required)**.

Note

This mode disables dynamic scaling. The text in the entire app might become blurry whenever the app is on a secondary display.

Updated on 2025-09-01