# Make sure that the plugin is enabled at all times

## Introduction

How to ensure that the Office plugin stays enabled? For this, changes must be made in the Windows registry. As an admin, you can do this:

- Manually
- Automatically with a REG file
- Automatically with a Group Policy Object (GPO)

These settings prevent users from disabling the plugin themselves. Also, Outlook does not disable the plugin when a delay occurs.

## Manually

01. Open the **Registry Editor**.  
02. Go to `HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\office\16.0\outlook\resiliency\addinlist`.

_If necessary, create new keys._  
03. In the `addinlist` key, enter the string value `ZivverOfficePlugin.AddinModule`.  
04. Modify this new string value.  
05. In **Value data**, enter `1`.

_From this point, users cannot disable the plugin._  
06. Go to `HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\ZivverOfficePlugin.AddinModule`.  
07. Create the DWORD key `LoadBehavior`.  
08. Open this new DWORD key and set **Value data** to `3`.

_The plugin is now always enabled in Outlook._  
09. Go to `HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Resiliency\DisabledItems`.  
10. Delete the key `DisabledItems`.  
11. Recreate the key `DisabledItems`.

_From this point, the plugin is not disabled by default._  
12. Go to `HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Resiliency\CrashingAddinList`.  
13. Delete the key `CrashingAddinList`.  
14. Recreate the key `CrashingAddinList`.

_The plugin is active again even after a crash._  
15. Go to `HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Resiliency\DoNotDisableAddinList`.  
16. Create a DWORD key `ZivverOfficePlugin.AddinModule`.  
17. Modify this key and set **Value data** to `1`.

_The plugin is not disabled when a delay occurs._

## Automatically with a REG file

1. [Download the REG file for Outlook](https://docs.zivver.com/downloads/Outlook.reg).  
2. Import the REG file.  
3. Confirm.

_The changes are now applied automatically._

## Automatically with a GPO

1. Open the Group Policy Manager.  
2. Create a new GPO in the domain.  
3. Give the GPO a name.  
4. Right-click the GPO and select **Edit**.  
5. Go to **User Configuration** \> **Windows Settings** \> **Registry**.  
6. Enter the correct values. Refer to the table below.

| Name | # | Action | Hive | Key | Value name | Type | Value |
| --- | --- | --- | --- | --- | --- | --- | --- |
| ZivverOfficePlugin.AddinModule | 1 | Create | HKCU | HKEY\_CURRENT\_USER\\SOFTWARE\\Policies\\Microsoft\\office\\16.0\\outlook\\resiliency\\addinlist | ZivverOfficePlugin.AddinModule | REG\_DWORD | 1 |
| LoadBehavior | 2 | Update | HKCU | HKEY\_CURRENT\_USER\\SOFTWARE\\Microsoft\\Office\\Outlook\\Addins\\ZivverOfficePlugin.AddinModule | LoadBehavior | REG\_DWORD | 3 |
| DisabledItems | 3 | Delete | HKCU | HKEY\_CURRENT\_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\Outlook\\Resiliency\\DisabledItems |  |  |  |
| DisabledItems | 4 | Create | HKCU | HKEY\_CURRENT\_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\Outlook\\Resiliency\\DisabledItems |  |  |  |
| CrashingAddinList | 5 | Delete | HKCU | HKEY\_CURRENT\_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\Outlook\\Resiliency\\CrashingAddinList |  |  |  |
| CrashingAddinList | 6 | Create | HKCU | HKEY\_CURRENT\_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\Outlook\\Resiliency\\CrashingAddinList |  |  |  |
| ZivverOfficePlugin.AddinModule | 7 | Create | HKCU | HKEY\_CURRENT\_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\Outlook\\Resiliency\\DoNotDisableAddinList | ZivverOfficePlugin.AddinModule | REG\_DWORD | 1 |

Updated on 2026-06-18