# Novadent

## Introduction

With Zivver, you can securely send messages directly from Novadent – for example, invoices.

Info

To send secure emails from this application, you need a business Zivver account in combination with the _Zivver Mail Submission_ add-on. Mail Submission requires an [Ultimate subscription](/content/nl/prijzen/index.html) and a contract that includes Mail Submission. To activate Mail Submission, contact [sales@zivver.com](mailto:sales@zivver.com).

## Getting started

To send secure emails from Novadent, you need a business Zivver account. Follow the steps below to easily check whether your account is a business account and which organization you belong to. Repeat these steps for each email address you use in Novadent.

1. Open a web browser and go to [https://app.zivver.com](https://app.zivver.com/).
2. Log in with your email address and password.
3. Go to [Personal Settings](https://app.zivver.com/settings/profile).
4. At the top of your profile, you will see the name of the organization you belong to. It will display:
   
   _Your account is part of [name of your organization]_  
5. Your account is now ready to send secure emails from Novadent.

Note

If you do not see the text _Your account is part of [name of your organization]_, but you do have a business account, ask your organization’s administrator to invite you.

[Learn how an administrator can invite a user to your organization](https://docs.zivver.com/en/admin/webapp/references/inviting-colleagues-without-sso.html).

## Setting up Mail Submission in Zivver

To set up secure emailing in Novadent, use the Zivver Mail Submission functionality. You must be an administrator to configure this.

1. Go to [SMTP credentials](https://app.zivver.com/admin/smtp-credentials).
2. Click  New SMTP credentials.
3. Enter a description.
   
   _For example, “Novadent”._
4. Click Generate.
   
   _A new window will open showing a username and password. These credentials are displayed only once. Save them securely!_
5. Click Close.

You have now generated an SMTP username and SMTP password. Enter these credentials in Novadent as instructed. Keep the SMTP username and password from the steps above safe.

## Setting up secure emailing in Novadent

1. Launch Novadent.
2. Go to **Employees**.
3. Select a declarant.
4. Click **Zivver SETTINGS**.
5. Enter the following details:
   
   a. In _Username_, enter the username from the previous chapter _Setting up Mail Submission in Zivver_.

Warning
   
   Do **not** enter a Zivver account email here. Use **SMTP credentials** to send messages via Zivver with Mail Submission. At this step, enter **SMTP Username**, not the email address of a Zivver account.

b. In _Password_, enter the password from the previous chapter.
   
    Warning
   
   Do **not** enter a Zivver account password here. Use **SMTP credentials** to send messages via Zivver with Mail Submission. At this step, enter **SMTP Password**, not the password of a Zivver account.

c. _Optional_: enable **Send mobile number** to secure the messages with the recipient’s mobile number. The recipient can read the message after entering an SMS code.

d. _Optional_: enable **Forward notes with notarun to Zivver** to securely send notes to patients who have indicated they want to receive notes digitally.

e. Enable the **Active** option to activate secure emailing via Zivver from Novadent.
6. Click **SAVE & CLOSE**.

You can now send secure messages from Novadent. Repeat the steps above for each practitioner (declarant) who wants to send secure messages from Novadent.

## Sending a secure message from Novadent

When secure emailing via Zivver is active, you will see a Zivver icon within Novadent in the places where you can send emails. Click this Zivver icon to send the message securely via Zivver.

### Sending a patient record securely

Follow the steps below to securely send a patient record:

1. Launch Novadent.
2. Go to **Employees**.
3. Select a declarant.
4. Click **DIGITAL**.
5. Open a patient record.
6. Click the _mailbox icon_.
7. Choose to send the patient record to the patient or over the patient.
8. Click the Zivver icon to send the message securely.

### Sending a letter or prescription securely

You can securely send a letter or prescription if an email address is known for the recipient. Click the Zivver icon to send the message securely.

Updated on 2026-06-18