## General information - [Bounce 5.0.0 Unable ... diagnostic code](https://docs.zivver.com/en/admin/general/troubleshooting/troubleshoot-ndr.html) - [Bounce 5.3.0 Unable ... \[delivered; 5.3.0\]](https://docs.zivver.com/en/admin/general/troubleshooting/incorrect-dsn.html) - [Business rules in Zivver](https://docs.zivver.com/en/admin/general/business-rules-manual.html) - [Clock Synchronization](https://docs.zivver.com/en/admin/general/clock-synchronization.html) - [Handling Incidents & Personal Data Breaches](https://docs.zivver.com/en/admin/general/security-incidents.html) - [Logging emails](https://docs.zivver.com/en/admin/general/which-emails-to-log.html) - [Smart Classification](https://docs.zivver.com/en/admin/general/smart-classification.html) - [Zivver data access, retention, and deletion](https://docs.zivver.com/en/admin/general/data-access-retention-and-deletion.html) ## Cloud Sync - [Zivver Cloud Sync for Azure](https://docs.zivver.com/en/admin/cloudsync/cloudsync.html) - [Functionalities and limitations](https://docs.zivver.com/en/admin/cloudsync/functionalities.html) - [Prerequisites and setup](https://docs.zivver.com/en/admin/cloudsync/setup.html) - [Architecture diagram](https://docs.zivver.com/en/admin/cloudsync/diagram.html) - [Cloud Sync - Frequently asked questions](https://docs.zivver.com/en/admin/cloudsync/faq.html) - [Troubleshooting](https://docs.zivver.com/en/admin/cloudsync/troubleshooting.html) - [Merge guest accounts](https://docs.zivver.com/en/admin/cloudsync/merge-guests.html) ## Integrations - [ChipSoft HiX](https://docs.zivver.com/en/admin/integrations/chipsoft-hix.html) - [Evry](https://docs.zivver.com/en/admin/integrations/evry.html) - [Exquise](https://docs.zivver.com/en/admin/integrations/vertimart-exquise.html) - [JDS WIND!](https://docs.zivver.com/en/admin/integrations/jdswind.html) - [MailStore Server and Zivver integration](https://docs.zivver.com/en/admin/integrations/mailstore-server.html) - [Microsoft Power Automate](https://docs.zivver.com/en/admin/integrations/microsoft-power-automate.html) - [Mimecast Secure Email Gateway](https://docs.zivver.com/en/admin/integrations/mimecast-secure-email-gateway.html) - [Novadent](https://docs.zivver.com/en/admin/integrations/novadent.html) - [Oase](https://docs.zivver.com/en/admin/integrations/oase-dental.html) - [Praktijkdata](https://docs.zivver.com/en/admin/integrations/praktijkdata.html) - [Send and receive secure messages in Salesforce](https://docs.zivver.com/en/admin/integrations/salesforce.html) - [Signatures and disclaimers](https://docs.zivver.com/en/admin/integrations/signature-and-disclaimer.html) - [Simplex](https://docs.zivver.com/en/admin/integrations/simplex.html) - [Synchronize accounts to Zivver via SCIM 2.0](https://docs.zivver.com/en/admin/integrations/scim-v2.html) ## SMTP Gateway - [Connect to the Zivver SMTP Gateway](https://docs.zivver.com/en/admin/smtp/connect-to-zivver-smtp-gateway.html) - [Create DLP Gateway exception mail flow rule(s) in Exchange On premise](https://docs.zivver.com/en/admin/smtp/create-dlp-exception-mail-flow-rule-on-premise.html) - [Create DLP Gateway exception mail flow rule(s) in Exchange Online](https://docs.zivver.com/en/admin/smtp/create-dlp-exception-mail-flow-rule-online.html) - [Create primary DLP Gateway mail flow rule in Exchange On premise](https://docs.zivver.com/en/admin/smtp/create-primary-dlp-mail-flow-rule-on-premise.html) - [Create primary DLP Gateway mail flow rule in Exchange Online](https://docs.zivver.com/en/admin/smtp/create-primary-dlp-mail-flow-rule-online.html) - [Enable primary DLP Gateway mail flow rule in Exchange On premise](https://docs.zivver.com/en/admin/smtp/enable-primary-dlp-mail-flow-rule-on-premise.html) - [Enable primary DLP Gateway mail flow rule in Exchange Online](https://docs.zivver.com/en/admin/smtp/enable-primary-dlp-mail-flow-rule-online.html) - [Encryption Gateway](https://docs.zivver.com/en/admin/smtp/encryption-gateway.html) - [Exclude disclaimer from Smart Classification](https://docs.zivver.com/en/admin/smtp/exclude-disclaimer.html) - [Inbound Direct Delivery](https://docs.zivver.com/en/admin/smtp/inbound-direct-delivery.html) - [Secure Direct Replies](https://docs.zivver.com/en/admin/smtp/secure-direct-replies.html) - [Set up Assisted Mail Submission (AMS) in Exchange Online](https://docs.zivver.com/en/admin/smtp/setup-ams-exchange-online.html) - [Setup DLP Gateway](https://docs.zivver.com/en/admin/smtp/setup-dlp-gateway.html) ## Service Level Agreement - [Uptime](https://docs.zivver.com/en/admin/sla/uptime.html) ## Single Sign-On - [Single Sign-on setup](https://docs.zivver.com/en/admin/sso/sso-intro.html) - [SSO with Google Workspace](https://docs.zivver.com/en/admin/sso/google-workspace.html) - [SSO with Microsoft Entra ID](https://docs.zivver.com/en/admin/sso/microsoft-entra-id.html) - [SSO with Okta](https://docs.zivver.com/en/admin/sso/okta.html) - [SSO with OneLogin](https://docs.zivver.com/en/admin/sso/onelogin.html) - [Synchronize "objectGUID" with Entra Connect in hybrid AD configurations](https://docs.zivver.com/en/admin/sso/entra-id-connect.html) - [How to update Zivver SAML metadata and verify in ADFS](https://docs.zivver.com/en/admin/sso/update-zivver-saml-metadata-adfs.html) - [Just-in-time Provisioning for User Accounts](https://docs.zivver.com/en/admin/sso/just-in-time-provisioning.html) - [Single Sign-On - Troubleshooting](https://docs.zivver.com/en/admin/sso/troubleshooting.html) - [SSO with Microsoft AD FS](https://docs.zivver.com/en/admin/sso/microsoft-adfs.html) - [SSO with VMware Identity Provider](https://docs.zivver.com/en/admin/sso/vmware-identity-provider.html) - [Use IP-addresses to whitelist Zivver in identity provider or firewall](https://docs.zivver.com/en/admin/sso/whitelist-zivver-idp-firewall.html) - [Use Zivver Trusted Networks with identity provider for SSO](https://docs.zivver.com/en/admin/sso/use-zivver-trusted-networks-with-identity-provider-for-sso.html) - [2FA challenge at ADFS login](https://docs.zivver.com/en/admin/sso/troubleshooting/2fa-challenge-adfs.html) - [2FA exemption not possible](https://docs.zivver.com/en/admin/sso/troubleshooting/2fa-exemption-issue.html) - [AADSTS50105 at login with Entra ID](https://docs.zivver.com/en/admin/sso/troubleshooting/aadsts50105.html) - [AADSTS65005 Misconfigured application at Entra ID login](https://docs.zivver.com/en/admin/sso/troubleshooting/aadsts65005.html) - [ADFS metadata URL](https://docs.zivver.com/en/admin/sso/troubleshooting/what-is-the-adfs-metadata-url.html) - [Cannot log in automatically through SSO with virtual machine](https://docs.zivver.com/en/admin/sso/troubleshooting/cannot-login-sso-2-failed-logins.html) - [Correct ZivverAccountKey from IdP](https://docs.zivver.com/en/admin/sso/troubleshooting/check-idp-returns-correct-zivveraccountkey.html) - [Error “Consult SAML spec” at login](https://docs.zivver.com/en/admin/sso/troubleshooting/error-urn-oasis.html) - [Error “RequestDenied” at login](https://docs.zivver.com/en/admin/sso/troubleshooting/error-the-idp-sent-us-the-status-code.html) - [Error: new users app.zivver.com could not be downloaded](https://docs.zivver.com/en/admin/sso/troubleshooting/error-new-user-entra-id.html) - [Failure of single sign-on login](https://docs.zivver.com/en/admin/sso/troubleshooting/metadata-url-login.html) - [Login IdP "not able to find SAML configuration ..."](https://docs.zivver.com/en/admin/sso/troubleshooting/azure-not-able-to-find-saml.html) - [Resolving SAML Signing Errors After Renewing Certificates for Entra ID SSO](https://docs.zivver.com/en/admin/sso/troubleshooting/entra-id-renew-certificate.html) - [SAML error "InvalidNameIDPolicy" (MSIS7070) during SSO login](https://docs.zivver.com/en/admin/sso/troubleshooting/error-urn-msis7070.html) - [Single Sign-On - Troubleshooting login problems with ADFS](https://docs.zivver.com/en/admin/sso/troubleshooting/adfs-troubleshooting.html) - [Single Sign-On - Troubleshooting login problems with Entra ID](https://docs.zivver.com/en/admin/sso/troubleshooting/entra-id-troubleshooting.html) - [SSO login causes "SAML response was not properly signed"](https://docs.zivver.com/en/admin/sso/troubleshooting/error-saml-response-was-not-properly-signed.html) - [SSO login causes "warn Response wasn't properly signed ..." or HTTP400](https://docs.zivver.com/en/admin/sso/troubleshooting/warn-response-wasnt-properly-signed.html) - [SSO login shows "SAML response is not valid before" or HTTP400](https://docs.zivver.com/en/admin/sso/troubleshooting/error-saml-response.html) ## Synctool V2 - [01. Synctool](https://docs.zivver.com/en/admin/synctool-v2/synctool-manual.html) - [02. Prerequisites Synctool](https://docs.zivver.com/en/admin/synctool-v2/prerequisites-synctool.html) - [03. Synctool installation instructions](https://docs.zivver.com/en/admin/synctool-v2/installation-manual.html) - [04. Open existing and create new Synctool profiles](https://docs.zivver.com/en/admin/synctool-v2/open-synctool.html) - [05. Synctool Profiles](https://docs.zivver.com/en/admin/synctool-v2/profile.html) - [06. Synctool Target (Zivver)](https://docs.zivver.com/en/admin/synctool-v2/target.html) - [07. Synctool Sources](https://docs.zivver.com/en/admin/synctool-v2/sources.html) - [07a. Synctool LDAP sources](https://docs.zivver.com/en/admin/synctool-v2/sources-ldap.html) - [07b. Synctool Exchange sources](https://docs.zivver.com/en/admin/synctool-v2/sources-exchange.html) - [07c. Synctool Excel or CSV-file sources](https://docs.zivver.com/en/admin/synctool-v2/sources-excel.html) - [08. Synctool Syncing](https://docs.zivver.com/en/admin/synctool-v2/syncing.html) - [09. Synctool Logging](https://docs.zivver.com/en/admin/synctool-v2/logs.html) - [10. Automated Synctool synchronization using Windows Task Scheduler](https://docs.zivver.com/en/admin/synctool-v2/automated-synchronisation.html) - [11. Start a manual synchronization](https://docs.zivver.com/en/admin/synctool-v2/start-synchronization.html) - [Advantages of the Synctool V2](https://docs.zivver.com/en/admin/synctool-v2/advantages-synctool-v2.html) - [Manually update the ZivverAccountKey](https://docs.zivver.com/en/admin/synctool-v2/update-zivveraccountkey.html) - [Remove the Zivver Synctool](https://docs.zivver.com/en/admin/synctool-v2/remove-synctool.html) - [Synctool release notes](https://docs.zivver.com/en/admin/synctool-v2/release-notes.html) - [Synctool V2 Frequently Asked Questions](https://docs.zivver.com/en/admin/synctool-v2/faq.html) - [Update the Zivver Synctool](https://docs.zivver.com/en/admin/synctool-v2/update-synctool.html) ## Synctool troubleshooting - [Error creating alias after Synctool synchronization](https://docs.zivver.com/en/admin/synctool-troubleshooting/alias-error-after-sync.html) - [Exchange data preview gives no results](https://docs.zivver.com/en/admin/synctool-troubleshooting/preview-no-results-exchange.html) - [Failed to connect to Exchange O365-certificate](https://docs.zivver.com/en/admin/synctool-troubleshooting/failed-exchange-connection.html) - [JSON error at connection Synctool](https://docs.zivver.com/en/admin/synctool-troubleshooting/json-error-connection.html) - [Starting Synctool causes "Unable to check supported versions"](https://docs.zivver.com/en/admin/synctool-troubleshooting/check-supported-versions.html) - [Synchronization log errors](https://docs.zivver.com/en/admin/synctool-troubleshooting/synchronization-log-errors.html) - [Synctool cannot open a target file](https://docs.zivver.com/en/admin/synctool-troubleshooting/synctool-cannot-open-target-file.html) - [Synctool configuration changes are not saved](https://docs.zivver.com/en/admin/synctool-troubleshooting/changes-are-not-saved.html) - [Synctool LDAP connection gives Error (407)](https://docs.zivver.com/en/admin/synctool-troubleshooting/error-407-proxy.html) - [Synctool logs there are X other error messages](https://docs.zivver.com/en/admin/synctool-troubleshooting/synctool-other-error-messages.html) - [Synctool or PowerShell error - The certificate has expired](https://docs.zivver.com/en/admin/synctool-troubleshooting/certificate-expired-exchange-online.html) - [Synctool will not start or run](https://docs.zivver.com/en/admin/synctool-troubleshooting/synctool-will-not-start.html) - [Target data preview results in an error](https://docs.zivver.com/en/admin/synctool-troubleshooting/error-loading-scim.html) - [Test connection gives connection refused](https://docs.zivver.com/en/admin/synctool-troubleshooting/ldap-connection-refused.html) - [Troubleshooting access permissions for functional accounts](https://docs.zivver.com/en/admin/synctool-troubleshooting/missing-delegates-functional-accounts.html) ## Zivver Chrome Extension - Administration - [Modify Google Cloud Policy](https://docs.zivver.com/en/admin/gmail/troubleshooting/modify-google-cloud-policy.html) - [Troubleshoot Chrome Extension](https://docs.zivver.com/en/admin/gmail/troubleshooting/chrome-extension-troubleshooting.html) - [Troubleshoot missing Chrome extension](https://docs.zivver.com/en/admin/gmail/troubleshooting/missing-chrome-extension.html) - [Install and configure the Zivver Chrome Extension](https://docs.zivver.com/en/admin/gmail/install-and-configure-the-zivver-chrome-extension.html) ## Zivver Insights - [Insights data export](https://docs.zivver.com/en/admin/insights/insights-data-export.html) - [Overview Insights](https://docs.zivver.com/en/admin/insights/overview-insights.html) - [Data export from Zivver Insights](https://docs.zivver.com/en/admin/insights/insights-data-export/insights-values.html) - [Insights for Zivver Secure Email](https://docs.zivver.com/en/admin/insights/overview-insights/insights-for-zivver-secure-email.html) ## Zivver Mobile App - [Zivver Mobile App Installation Manual for Intune](https://docs.zivver.com/en/admin/mobileapp/installation-manual.html) ## Zivver Office Plugin - [Download and install Zivver Office Plugin](https://docs.zivver.com/en/admin/officeplugin/download-and-install.html) - [Zivver Plugin Assisted Mail Submission (PAMS)](https://docs.zivver.com/en/admin/officeplugin/pams/pams.html) - [Office Plugin Installation Manual for Microsoft Configuration Manager](https://docs.zivver.com/en/admin/officeplugin/microsoft-configuration-manager-installation-manual.html) - [Office plugin installation manual for Microsoft RDS](https://docs.zivver.com/en/admin/officeplugin/rds-installation-manual.html) - [Office Plugin Installation Manual via Group Policy Objects](https://docs.zivver.com/en/admin/officeplugin/gpo-installation-manual.html) - [Zivver Office Plugin Installation Manual for Microsoft Intune](https://docs.zivver.com/en/admin/officeplugin/intune-installation-manual.html) - [Automatic login to the Office Plugin with SSO](https://docs.zivver.com/en/admin/officeplugin/references/automatic-login-outlook-plugin-and-sso.html) - [Clean up Office and Outlook registry settings](https://docs.zivver.com/en/admin/officeplugin/references/cleanup-registry-outlook-installation.html) - [Clean up registry Office Plugin installation](https://docs.zivver.com/en/admin/officeplugin/references/cleanup-registry-office-plugin-installation.html) - [Delete the new Outlook](https://docs.zivver.com/en/admin/officeplugin/references/delete-new-outlook.html) - [Diagnose performance issues with Outlook in online mode](https://docs.zivver.com/en/admin/officeplugin/troubleshooting/diagnose-performance-outlook.html) - [Disable the Zivver Outlook Web Access Add-in in Outlook](https://docs.zivver.com/en/admin/officeplugin/disable-owa-addin-outlook.html) - [Download link for Zivver Office Plugin v6.21.2](https://docs.zivver.com/en/admin/officeplugin/plugin-v6.21.2.html) - [Exempt recipient domains from business rules checks](https://docs.zivver.com/en/admin/officeplugin/exempt-domains-from-business-rule-checks.html) - [Make sure that the plugin is enabled at all times](https://docs.zivver.com/en/admin/officeplugin/references/enforce-outlook-plugin-always-enabled.html) - [No actions possible on Zivver popup window Office Plugin](https://docs.zivver.com/en/admin/officeplugin/troubleshooting/popup-window-no-actions.html) - [Not Staying Logged In to the Plugin with a Zivver Account](https://docs.zivver.com/en/admin/officeplugin/references/outlook-plugin-forgets-login.html) - [Office plugin registry keys](https://docs.zivver.com/en/admin/officeplugin/registry-keys.html) - [Remove Plugin Assisted Mail Submission](https://docs.zivver.com/en/admin/officeplugin/pams/remove-pams.html) - [Solve connection issues](https://docs.zivver.com/en/admin/officeplugin/references/connection-troubleshooting.html) - [Zivver Office plugin - Troubleshooting disabled plugins](https://docs.zivver.com/en/admin/officeplugin/troubleshooting/cant-see-office-plugin.html) ## Zivver Outlook Web Access Add-in - [Installation manual Zivver add-in for OWA and the new Outlook](https://docs.zivver.com/en/admin/owa/installation-manual.html) - [Zivver OWA Assisted Mail Submission (OWA-AMS)](https://docs.zivver.com/en/admin/owa/owa-ams/owa-ams.html) - [Upgrade to Zivver OWA add-in v6](https://docs.zivver.com/en/admin/owa/update-to-v6.html) - [Login reminder for shared mailbox](https://docs.zivver.com/en/admin/owa/references/login-reminder-shared-mailbox.html) - [Outlook Web Access Add-in - troubleshooting](https://docs.zivver.com/en/admin/owa/owa-installation-troubleshooting.html) - [OWA Add-In shared mailbox best practices](https://docs.zivver.com/en/admin/owa/shared-mailboxes-in-owa.html) - [Uninstall Older Versions of the Zivver OWA add-in](https://docs.zivver.com/en/admin/owa/uninstall-older-versions.html) - [Unset OWAMailboxPolicy](https://docs.zivver.com/en/admin/owa/un-set-owamailboxpolicy.html) ## Zivver for the New Outlook - [Installation manual Zivver for the new Outlook](https://docs.zivver.com/en/admin/tno/installation-manual.html) - [Enable troubleshooting in the new Outlook](https://docs.zivver.com/en/admin/tno/enable-troubleshooting.html) ## Zivver Secure eSignatures - [Secure eSignatures Installation Manual](https://docs.zivver.com/en/admin/esignatures/installation-manual.html) - [Zivver Secure eSignatures - Minimal Technical Requirements](https://docs.zivver.com/en/admin/esignatures/minimal-technical-requirements.html) ## Zivver WebApp - [Zivver WebApp administrator manual](https://docs.zivver.com/en/admin/webapp/admin-manual.html) - [Add verification method manually](https://docs.zivver.com/en/admin/webapp/add-verification-method-manually.html) - [Allow guest users to remember the device - Trusted-device authentication](https://docs.zivver.com/en/admin/webapp/remember-me-as-a-guest-admin.html) - [Automated contact information synchronisation for verification methods](https://docs.zivver.com/en/admin/webapp/contact-sync.html) - [Automated User Deletion](https://docs.zivver.com/en/admin/webapp/automated-user-deletion.html) - [Create functional account](https://docs.zivver.com/en/admin/webapp/references/create-functional-account.html) - [Custom Support Channels](https://docs.zivver.com/en/admin/webapp/custom-support-channels.html) - [Delegate access to another user in an organization](https://docs.zivver.com/en/admin/webapp/references/account-delegation.html) - [DKIM](https://docs.zivver.com/en/admin/webapp/dkim.html) - [Email Security Policies](https://docs.zivver.com/en/admin/webapp/email-security-policies.html) - [External Communication Templates](https://docs.zivver.com/en/admin/webapp/external-communication-templates.html) - [Grant and revoke access to functional accounts](https://docs.zivver.com/en/admin/webapp/references/manage-access-functional-accounts.html) - [How to add a second administrator account](https://docs.zivver.com/en/admin/webapp/references/appoint-second-admin.html) - [How to adopt accounts for claimed domain](https://docs.zivver.com/en/admin/webapp/references/adopt-accounts.html) - [How to claim a domain in Zivver](https://docs.zivver.com/en/admin/webapp/references/how-to-claim-a-domain.html) - [Inviting colleagues without SSO](https://docs.zivver.com/en/admin/webapp/references/inviting-colleagues-without-sso.html) - [Inviting users in your organization using Single Sign-On](https://docs.zivver.com/en/admin/webapp/references/inviting-colleagues-with-sso.html) - [Logo sequence in notification message](https://docs.zivver.com/en/admin/webapp/references/logo-sequence.html) - [Outbound Direct Delivery](https://docs.zivver.com/en/admin/webapp/outbound-direct-delivery.html) - [Password forgotten by user within the organization](https://docs.zivver.com/en/admin/webapp/references/forgot-password.html) - [Send Zivver mails from your own domain](https://docs.zivver.com/en/admin/webapp/references/setup-dns-for-zivver.html) - [Set admin roles](https://docs.zivver.com/en/admin/webapp/set-admin-roles.html) - [Set up Conversation starters](https://docs.zivver.com/en/admin/webapp/references/setup-conversation-starters.html) - [Set up Zivver client settings](https://docs.zivver.com/en/admin/webapp/zivver-client-settings.html) - [Verification methods in the WebApp (administrator)](https://docs.zivver.com/en/admin/webapp/verification-methods-admin.html) - [What are accounts that need to be adopted?](https://docs.zivver.com/en/admin/webapp/references/what-are-adoptable-accounts.html) ## NTA-7516 Compliance - [NTA 7516 Compliance Manual](https://docs.zivver.com/en/admin/nta-compliance/nta-compliance.html) - [Setting up DNSSEC for your domain for NTA 7516](https://docs.zivver.com/en/admin/nta-compliance/nta-dnssec.html)